Purchase FAQ

Purchase FAQ

1. Can I evaluate before buying?
2. Which API calls are charged?
3. Do I need to enter credit card details to evaluate?
4. Can I receive technical support when I'm evaluating?
5. Can I make a feature request?
6. What are your Terms of Service and other policies?
7. Can I get a discount?
8. How do I cancel the service?
9. Does the one plan include access to all products?
10. Where do I find my AppKey and SID?
11. Who else uses Aspose for Cloud APIs?
12. Does Aspose have a consultant team who can assist with training, implementation or customizations?
13. Aspose is exactly what I need but I cannot send sensitive documents to the cloud, do you have a suitable solution?

1. Can I evaluate before buying?

Yes! Our APIs have a risk free, evaluation plan available. We strongly encourage developers to use the trial plan to test our service prior to purchasing in order to ensure that they will fill your needs 100%.

2. Which calls to the API calls are charged?

Only operations that involve generating an output of a document or other resource. For further details head to the pricing guide.

3. Do I need to enter credit card details to evaluate?

No, you can use the trial plan without entering your credit card details.

4. Can I receive technical support when I'm evaluating?

Yes! Our support teams will be glad to assist. We want to ensure there are no bad surprises after you begin using the product. We provide an online forum that is maintained by our highly trained development staff. Whether you have already purchased or are still evaluating we will always provide timely, helpful assistance.

5. Can I make a feature request?

Yes! While we can not add every feature, our development teams know that if one company has a need that others may as well. We are always open to new ideas and suggestions for improvement. Customer feedback is what helps Aspose to have excellent, feature-rich APIs.

6. What are your Terms of Service and other policies?

To view our Terms of Services and other policies head to Legal over in the Company section.

7. Can I get a discount?

Our services are fairly priced so we do not offer any discounts. Read about our discount policy to learn more.

8. How do I cancel the service?

Please contact the sales team to cancel your plan.

9. Does the one plan include access to all products?

Yes you are billed for what you can use so you can access the APIs for all products in Aspose.Total for Cloud.

10. Where do I find my AppKey and SID?

You need to create a new app from the dashboard and you will be supplied with the credentials to use. Refer to the docs for further details.

11. Who else uses Aspose for Cloud APIs?

Many customers from many different types of business use Aspose APIs. Here is a selection of some notable customers.

12. Does Aspose have a consultant team who can assist with training, implementation or customizations?

No, our focus is on our APIs and making the most functional and stable products possible.

13. Aspose is exactly what I need but I cannot send sensitive documents to the cloud, do you have a suitable solution?

Yes, read about the self hosted version of our APIs for further details.